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| Shipping, Returns and FAQ |
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Question:
I bought a DVD and it did not work in my player, or the VHS tape you sent me was damaged when I opened the package, what do I do?
Answer:
We offer a 100% money back guarantee on all DVD and Video products. We can either replace it with the VHS version, or refund your money (including shipping costs) completely. Send me an e-mail telling us what is wrong, and we will try to do our very best to make it right.
Within 30 days of receipt, any defective items may be returned for an exchange of the same item only.
Please send defective videos to: Productions By Amber, 5933 West Hillsboro Blvd, #119, Parkland, FL 33067
Question:
I live outside of the United States, will your videos work in my DVD player or VCR?
Answer:
All of our DVD and Video tapes are recorded in NTSC (standard American) format. We currently do not have the capability of recording in PAL or SECAM format for other countries that use that video standard. Before ordering, please check to see if your VCR or DVD will play NTSC format videos.
Question:
How long will it take to get my order, and is it wrapped discreetly?
Answer:
CREDIT CARD orders are normally shipped within 2 business days of receipt. Our primary credit card processor is "Netbilling". Your transaction will appear as "Productions By Amber" on your credit card statement. All transactions are transmitted via secure servers.
MAIL ORDERS are not processed until payment has been received in full. If paid via money order, these orders are shipped within one business day of receipt. No personal checks, please!
Note: A "business day" is Monday-Friday, excluding holidays.
Please allow up to 7-14 business days for delivery to US addresses. Most orders will arrive much sooner.
All orders are shipped in very discreet packaging with a return address of "Productions By Amber" in FL.
Question:
Do you ship your videos to other countries?
Answer:
We do ship my videos internationally, but have no control over customs in other countries. As such we cannot be held responsible for videos that are confiscated. We will make every effort to ensure that our videos reach their final destination. We will only ship to the UK. Below is a list of hostile areas in the US that we will not ship to.
States:
Alabama
Oklahoma
Utah
Cities:
Tallahassee, Florida
Tampa Bay, Florida
Jacksonville, Florida
Atlanta, Georgia
Zip Codes:
14200 - 14299
17000 - 17199
23300 - 23399
3400
39652 - 38999
39700 - 39799
27500 - 27999
28300 - 28599
37500 - 37599
38000 - 38499
40001 - 40299
42000 - 42400
42700 - 42799
Question:
Are your models over the age of 18?
Answer:
Productions By Amber models are ALL at least 18 years old. All images comply with Title 18 U.S.C. § 2257 and associated regulations. Records are held by the individual copyright owners and in all cases a statement of usage permission is on file at the offices Productions By Amber 5933 West Hillsboro Blvd, #119 Parkland, FL 33067
Question:
What do you do with my personal information?
Answer:
We are glad to inform you that we strictly maintain your privacy in all transactions. Your name and or address is NEVER sold or sent to any third party . WE NEVER WILL SELL, GIVE OR LEND MAILING OR ORDERING LISTS, YOUR DATA OR ANY PART OF THEM EVER. We collect the following items of personal information. Name, e-mail address, postal address, city and state.
Question:
Is this information secure?
Answer:
We take strict measures to ensure the security of our internal systems for its private use. We take great precautions to protect any of your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. We maintain secure servers and ordering systems. We are required to maintain your ordering history, however it is kept discreet and secure.
Question:
Is it legal to receive Adult Movies in my area?
Answer:
It is your responsibility to know the laws of your state or country regarding the shipment and or importation of sexually Explicit Materials. PW Enterprises holds no legal responsibility for orders placed inside or outside the United States and refunds will not be issued for shipments seized by Postal Inspectors or Customs.
Question:
I have a question or comment.
Answer:
You can email us at support@ambergoesblack.com or give us a call toll free at 1-888-514-9387
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